8gpm FAQ — Frequently Asked Questions
Here you can find clear answers to the questions players most often ask about the 8gpm platform — deposits and withdrawals, the VIP program, security, and local games.
8gpm's FAQ page is a dedicated resource to answer players' everyday questions. From how to deposit and withdraw, to account security, how to claim VIP cashback, responsible gambling practices, and local games like Shan Koe Mee and 2D/3D — this page covers 23 questions across 5 groups in detail. If you can't find the answer you're looking for, contact us directly via 24/7 Live Chat.
Responsible Gambling
Account Security
VIP & Cashback
Deposits & Withdrawals
Local Games
Playing Within Limits
You must be at least 21 years old to play on the 8gpm platform. This is a strict policy and no one under 21 may use the platform. If false information is provided during the age verification process, the account will be closed immediately and funds will not be returned. Complying with the 21+ rule is the responsibility of every player.
To request a Cooling-off period, contact our support team via 24/7 Live Chat or at [email protected]. Your account will be temporarily suspended for the chosen period, pausing all deposits and gameplay — making it a good way to protect yourself. You can reactivate it once the period ends.
Self-exclusion is a tool that lets you voluntarily request that your access to the platform be blocked for a set period or permanently. You can request it by contacting 8gpm Live Chat. During the exclusion period, promotional emails will also stop, making it one of the most effective tools for preventing gambling problems.
Gambling beyond your budget, hiding losses from family, chasing losses by continuing to play, or trying to stop but failing — if these signs appear, there is a chance you have a gambling problem. Talk to a family member or a professional, and you can also visit 8gpm's Responsible Gaming page.
If you want to set your own deposit limit, contact the 8gpm customer support team. You can set a daily, weekly, or monthly limit, which helps you control your gambling and enjoy playing within your budget. Responsible gambling is the way to keep the experience enjoyable for the long term.
If you are facing a gambling problem, speak openly with a family member or a trusted friend. You can also seek out professional counselling services. 8gpm's Responsible Gaming policy contains useful references, and you can contact the support team 24 hours a day.
Account Security
8gpm uses SSL encryption technology to protect all access and payment transactions, and your personal information will never be shared with third parties. Data is protected in accordance with our Privacy Policy, and player information is handled fairly and responsibly.
If you notice logins from devices you don't recognise, unexpected changes to your balance, or missing bonus funds you don't remember using, change your password immediately and contact 8gpm Live Chat. Acting as quickly as possible can prevent further losses.
The official 8gpm domain is 8gpm.wine. Always check the URL bar each time you visit — if even one character is different, close it immediately. It is good practice to access the site directly from a browser bookmark rather than clicking links from unknown messenger messages.
8gpm staff will never ask for your OTP code, password, or PIN under any circumstances. If someone does ask, recognise it as a fraudster, cut off contact immediately, and report it to 8gpm support. Never share your OTP code with anyone other than yourself.
VIP Program & Cashback
VIP progression depends on your betting volume and consistency of platform activity. Playing regularly, making effective use of bonuses, and participating in 8gpm promotions all help with tier advancement. When your tier goes up, you will be notified through the support team.
VIP cashback is paid out once a week and credited to your account on the relevant date. The cashback amount varies by tier and is calculated based on valid bets placed on any game. Bets involving bonuses or bets that do not meet the qualifying criteria may not be included.
8gpm has 5 VIP tiers — Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%), and Diamond (up to 1.5%). As your tier goes up, your cashback rate increases and you get access to better priority services.
At Diamond tier you can get up to 1.5% weekly cashback, along with priority customer service, exclusive promotions, and faster withdrawals. Diamond is the highest level of care available on the 8gpm platform.
If your play activity drops, a tier downgrade can happen. You need to stay regularly active on the platform to keep your tier. If you think your tier has been downgraded, contact 8gpm Live Chat to check your current tier status.
Deposit & Withdrawal Questions
On the 8gpm cashier page, select Wave Money and enter your Wave Money phone number and the amount you want to deposit (minimum 3,000 Ks). After completing the transfer, upload the payment slip and your account will be credited almost immediately. Make sure to update your Wave Money app before you start.
On the deposit page, select KBZPay and transfer the money from your KBZPay app to 8gpm's KBZPay phone number. After the transfer, upload a screenshot of the payment slip. The minimum deposit is 3,000 Ks and 8gpm does not charge any commission fees.
8gpm does not charge any transaction fees for deposits made via KBZPay, Wave Money, AYA Pay, or CB Pay. However, please note that your bank or payment service provider may charge fees on their end.
If your deposit has not arrived in your account after 15 minutes, contact 8gpm Live Chat with your transfer proof (screenshot). The support team will check the transfer record and resolve it right away. Contact us quickly so any deposit issue can be sorted out without delay.
The currently available deposit methods are KBZPay, Wave Money, AYA Pay, and CB Pay. The minimum deposit amount is 3,000 Ks and transactions are in Myanmar Kyat (Ks) only. The minimum withdrawal is 10,000 Ks and withdrawals can take between 30 minutes and 3 hours to process.
Local Games
2D results can be obtained from official 2D announcement channels. On the 8gpm platform you can quickly view the latest results and place bets based on those results. Please note that no number prediction service is provided.
Shan Koe Mee is a traditional Myanmar card game for 2 to 6 players. Each player receives 3 cards and the digits of the total are added together — only the last digit counts, and whoever gets 9 wins. Full rules are available on the Shan Koe Mee page at 8gpm.
The 3D lottery is drawn once a week and results are taken from the official announcement. You can quickly check the latest results on the 8gpm games page. Because the draw cycle is one week, no advance predictions are provided.
The 8gpm platform runs fully in a mobile browser, so you can play 2D, 3D, and Shan Koe Mee smoothly on your smartphone. No app download is needed — just open your browser, go to 8gpm.wine, and play from anywhere.
2D/3D betting closes at a set time before results are announced. Bet limits and cut-off times are clearly shown on the games page, and no number prediction service is provided.
We're Here to Help
If you have a question that isn't covered in this FAQ, you can chat with us directly in Myanmar language via 24/7 Live Chat, or send an email to [email protected]. Whether it's about deposits and withdrawals, account security, or VIP — our support team is always ready to help.
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